Digital Platform for Handling

Cross-Border Trade Complaints

THE CHALLENGE:

Public transport in Rwanda required a structured system to

monitor drivers' and conductors' professionalism, track their

behavioral records, and enhance service quality. Manual

processes made it difficult to maintain real-time data on driver

conduct, leading to challenges in regulation enforcement.

THE SOLUTION:

63INC developed the Drivers and Conductors’ Vocational Cards

Management System (DVC)—a digital registry that centralizes

driver data, tracks vocational training, and automates disciplinary

monitoring. The platform includes a rating mechanism that

assesses driver behavior over time, fostering a culture of

accountability.

RESULT:

Since implementation, the system has significantly improved driver

compliance, public safety, and overall service delivery. With automated

data tracking, regulators can now efficiently monitor driver performance

and enforce better professional standards across the industry.

Since implementation, the system has significantly improved driver

compliance, public safety, and overall service delivery. With automated

data tracking, regulators can now efficiently monitor driver performance

and enforce better professional standards across the industry

Contact us

SINA GERARD/ESE URWIBUTSO

SINA GERARD / Ese URWIBUTSO